Fan Collection : Policy

Privacy Policy

This website is operated by Fan Collection. Throughout the site, the terms “we”, “us”, “our”, and “our services” refer to Fan Collection. Fan Collection offers this website, including all information, tools and services available from this site to you, the user using the terms “user”, “visitor”, “you”, “your”, “yours” conditioned upon your acceptance of all terms, conditions, policies and notices stated in this policy.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you register an account, purchase something from our website or interact with us in any other way, as part of the buying and selling process, we collect the personal information you provide us with such as your name, address and email address.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We will use your information in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

We do not sell, trade, or rent Users personal identification information to others.

We will share your information within our internal staff, who may use it for their own business purposes which may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research and analytics, to help us in continuously improving our services in future and make better product recommendations, more effective targeting of our marketing campaigns through various means which you expressly agree to such use, and collaboration opportunities.

Email marketing (if applicable): With your permission, we may send you emails about our website, new products and other updates. You can opt-out of receiving these updates, if you wish.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason. You also expressly agree to us using your information for the improvement of our services and for more tailored marketing campaigns by phone, post, email, SMS or any other means (electronic or otherwise).

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ask@fancollection.com.sg.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers, if any, used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located at a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Singapore and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at ask@fancollection.com.sg.

Delivery Policy

1. General Information

Deliveries done within Singapore will be done by our support partner. Once we receive your payment, you will receive a call from Air Wings Industries, our support partner, within one (1) to three (3) working days to arrange for a delivery slot. We can hold your ceiling fans for a maximum period of three (3) months, if needed. However, we strongly advise for you to receive your ceiling fans as soon as possible.

2. Delivery Location

Ceiling fans listed on our website are only available for delivery to addresses within Singapore. Please contact our Sales Team at +65 9819 7181 if you are ordering from territories outside of Singapore so that we may assess if it would be possible to fulfil your order.

3. Delivery Timeframe

Once we receive your payment, you will receive a call from our support partner within 1-3 working days to arrange for a delivery slot. The delivery time will depend on the delivery timeslots available and the ceiling fan models that you have ordered. As most of the ceiling fans listed on our website are in stock in Singapore, the usual estimated delivery will be within three (3) to seven (7) working days from the date or your order, for addresses within Singapore. Working days include Mondays to Fridays, except Public Holidays, and Saturdays & Sundays.

Delivery timeframe may vary due to peak delivery periods, soonest available delivery slot, delivery location, and the ceiling fans you ordered.

4. Shipping Costs

Under an exclusive agreement with Air Wings Industries, our support partner, orders placed on www.fancollection.com.sg are packaged with a delivery and processing fee of S$1 per fan to a single location within Singapore. Additional charges may apply for special delivery requests subject to agreement with our support partner.

5. Damaged Items in Transport

Ceiling fans that was damaged during delivery may be returned within 3 days of the date of receipt. The value of the returned ceiling fan will be credited in the form of store credits, unless otherwise stated. Original shipping and handling will not be refunded.

For full terms and conditions regarding returns and exchanges, please click here to refer to our Return Policy.

6. Questions

If you have any questions about the delivery of your order, please contact us at +65 9819 7181 or drop us an email at ask@fancollection.com.sg.

Installation Policy

Fan Collection provides supply and delivery of fans only. Installation will be provided by our support partner at the additional cost subject to quote, Air Wings Industries, the pioneer of authorised ceiling fans installations with over 20 years of experience. You may refer to Air Wings Industries, regarding installation services that may be subjected to additional charges at their discretion.

 

Terms & Conditions:

– Basic installation conditions to be fulfilled: Installation on concrete ceiling less than 3m height, equipped with an existing electrical point.
– Installation on false ceiling that do not meet conditions as above might incur additional cost, directly payable to our support partner, Air Wings.
– All installation services done by Air Wings Industries are subjected to final quote and will be payable directly to Air Wings Industries.
– If you have false ceiling, do ensure your contractor or designer provides the support structure to mount the ceiling fans. Air Wings Industries will be able to do it as well at additional cost.
– We strongly suggest for your fans to be installed by Air Wings Express to ensure they are properly installed to function safely. Air Wings Industries will also be supporting your warranty after sales service. If you do engage your own installers, do ensure they install the fans properly as additional service charges may apply if the fan causes undesirable operation to occur.

Refund Policy

1. General Refund Policy

There will be no refund once payment has been made unless the ceiling fan(s) you receive has a manufacturing defect or was damaged during delivery.

2. Refund Policy

Ceiling fans with a manufacturing defect or that was damaged during delivery may be returned within 3 days of the date of receipt. The value of the returned ceiling fan will be credited in the form of store credits, unless otherwise stated. Original shipping and handling will not be refunded.

Please submit your refund request by emailing your Order Number, and Order Details to ask@fancollection.com.sg or by calling +65 9819 7181 so that we can facilitate the refund.

Term & Conditions:

  1. Customer must provide a photo of the defect(s) within 3 days from receipt of delivery/collection through email.
  2. The purchased product cannot be in an unacceptable quality due to fair wear and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
  3. The purchased product cannot be used or installed.
  4. The original packaging of the product must be in resealable condition.
  5. Item(s) has/have to be in sealed original packaging.
  6. Returning fee has to be incurred by the customers, if any.
  7. The Return Policy is strictly non-applicable to items marked as “Sale”, “Promotion”, “Display Item”, “Customised Order” and items sold at discounted rates lower than the original listed retail price.

3. Question

Should you need further clarification, please contact our Sales Team at +65 9819 7181, or drop us your inquiry at ask@fancollection.com.sg.

Warranty Policy

1. General Warranty Policy

Warranty is fulfulled by our support partner, Air Wings Industries, the pioneer of authorised ceiling fans installations with over 20 years of experience.

2. Warranty Policy

All ceiling fans listed on our website comes with a warranty of one (1) years on parts, and six (6) months on-site service in Singapore. The motor has a limited lifetime warranty for five (5) years. Warranty on products purchased from our website will be fulfilled by Air Wings Industries and will commence with reference to your respective order receipt date subjected to their Terms & Conditions.